Scaling your user feedback process
Ready to scale your user feedback process? In this certification, you'll learn to organize feedback and involve stakeholders in the feedback process.
In this certification, we'll walk you through how to organize customer feedback, manage large volumes of feedback, establish a feedback management program to involve your stakeholders and reward your colleagues for their healthy feedback habits.
Note: We recommend taking first the Getting started with user feedback certification.
Learning path duration: 30 mins approximately
Workbook: Scaling your user feedback process
This workbook will summarize some of the key decisions you need to make around hierarchy.
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Manage feedback at scale
In this course, we'll show you how to process large volumes of feedback, and get the right feedback in front of the right people. Finally, we'll show you how to leverage Insights Automation and Insights Trends (Enterprise only) to take your feedback process to the next level.
20 mins
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Build a sustainable feedback pipeline
In this course, you'll learn how each team contributes to your overall feedback management program. You'll learn how to close the loop with delivery teams, leadership, product marketing, and external customers.
30 mins
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Recognize and reward healthy feedback habits
In this course, you'll learn how to monitor reports to recognize feedback habits, so you can reward your colleagues for their healthy feedback habits.
10 mins
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Scaling your user feedback process certificate
Once you've completed all of the Scaling your user feedback process click here to receive your certificate.
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