Getting started with user feedback
Ready to get started with insights? This certification will walk you through creating your first insights, importing existing feedback and working with key stakeholders.
In this certification, you'll get started with user feedback. You'll first learn how important insights are for your organization and how to identify top customer requests. Then, you'll move on to learning recommended workflows, how to use integrations to extend Productboard capabilities, and the main steps to involve key stakeholders from the very start.
Learning path duration: 35-45 mins approximately
Workbook: Getting started with user feedback
This workbook will summarize some of the key decisions you need to make around hierarchy.
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Centralize insights to uncover customer needs
This course is an introduction to Insights. You'll learn why user feedback is important for building excellent products, how to navigate the Insights board, and how to use the Insights board to collect feedback and turn it into actionable data.
12 mins
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Collect and process user feedback into insights
Ready to create your first insight? In this course, you'll learn how to turn a piece of feedback into actionable data, and identify your top customer requests.
10 mins
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Establish a feedback management process
In this course, we'll show you how to bring consistency and order to your feedback collection. Learn how to involve key stakeholders in your process, and walk through the ingredients of a great feedback management process.
10 mins
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Capture customer feedback from different sources
In this course, we'll show you how easy it is to bring feedback into Product using integrations. We'll also show you how to import existing feedback, how to use the Chrome extension, and how to use Zapier to connect with thousands of tools.
10 mins
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Getting started with user feedback certificate
Once you've completed all of the Getting started with user feedback click here to receive your certificate.
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