- Introduction to Productboard
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Common problems faced by contributors
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How Productboard can help you
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How Productboard works
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Get to know your Productboard workspace
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Test your knowledge!
- Share feedback with the Product team
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What is good feedback?
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Where does feedback come from?
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Feedback dos and don'ts
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Test your knowledge!
- How to best use Productboard by role
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How customer success and sales use Productboard
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How the design team uses Productboard
- Congratulations! 🚀
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Certification Quiz
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Get your certificate!
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Keep learning! 🚀
- We want your feedback!
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Course satisfaction survey
Getting started as a contributor
Take this course if you mainly interact with your product team by providing feedback on behalf of customers. You'll learn how to navigate Productboard, format and contribute good feedback, and how to self-serve information. You'll also gain insight into how your colleagues use the tool.
Note: If you prefer to watch this content in another format, watch the on-demand webinar: Getting started as a contributor
Do any of these sound familiar:
- As a CSM, my customers’ feature requests seem to disappear into a black hole and never get built.
- During Sales calls, my prospects want to know what’s on the roadmap, but I’m not sure whether our roadmap is up to date – or whether it even exists
- As a member of the Marketing team, when new features ship, I wish I could close the loop with those customers who requested them.
- I’m being asked to design a “highly-requested” feature – but I need more context to design the right solution.
As a contributor, Productboard makes it easy to share front-line requests with your product team, so they can build the right features for your customers. In turn, you’ll be able to share your team’s roadmap with customers – even customize it for their specific needs! Design and Marketing teams can use Productboard to access rich contextual data around features: who wanted it? what language did they use to ask for it? what’s their use case? who would be interested in giving an interview?
During this 30-minute session, we’ll walk you through submitting feature requests into Productboard; finding useful information for customer calls, design sessions, and release announcements; and how to access and customize your product team’s roadmaps.